Privacy Policy

Last updated: December 30, 2024

At Eldr, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you use our family care application and services.

1. Information We Collect

1.1 Personal Information

When you register for and use Eldr, we may collect:

• Account Information: Name, email address, phone number, and password
• Profile Information: Age, relationship to care recipients, preferences
• Health Information: Medication schedules, vital signs, appointments, mood tracking, and wellness notes
• Location Data: With your permission, for appointment reminders and location-based features

1.2 Usage Information

We automatically collect certain information about your device and how you interact with Eldr:

• Device type, operating system, and browser information
• IP address and general location information
• App usage patterns and feature interactions
• Log data and crash reports

2. How We Use Your Information

We use your information to:

• Provide Services: Enable core features like medication reminders, vital tracking, and family coordination
• Send Notifications: Deliver important reminders and updates about care activities
• Improve Our Services: Analyze usage patterns to enhance features and user experience
• Ensure Security: Protect against unauthorized access and fraudulent activity
• Communicate: Send service updates, support messages, and important announcements
• Comply with Legal Obligations: Meet regulatory requirements and respond to legal requests

3. Information Sharing and Disclosure

We do not sell your personal information. We may share your information only in the following circumstances:

3.1 With Your Care Circle

Information you add to Eldr is shared with family members you've invited to your care circle, as intended by the app's functionality.

3.2 Service Providers

We work with trusted third-party service providers who assist us in operating our application, including:

• Cloud hosting and storage providers
• Analytics and performance monitoring services
• Customer support tools

3.3 Legal Requirements

We may disclose information if required by law, court order, or government request, or to protect the rights, property, or safety of Eldr, our users, or others.

4. Data Security

We implement industry-standard security measures to protect your personal information:

• Encryption of data in transit and at rest
• Secure authentication and access controls
• Regular security audits and updates
• Employee training on data protection

However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

5. Your Rights and Choices

You have the right to:

• Access Your Data: Request a copy of the personal information we hold about you
• Correct Information: Update or correct inaccurate personal information
• Delete Your Account: Request deletion of your account and associated data
• Control Notifications: Manage notification preferences in app settings
• Withdraw Consent: Opt out of certain data collection where based on consent

6. Children's Privacy

Eldr is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

7. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. After account deletion, we may retain certain information for legal, regulatory, or legitimate business purposes.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes through the app or via email. Your continued use of Eldr after changes constitutes acceptance of the updated policy.

10. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

• Email: privacy@eldr.my
• Website: eldr.my/help